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ticket collection
You will receive an email confirmation of your order once you press ‘finalise order’. We no longer issue hard-copy tickets – your name will be checked off our door list on entry to the theatre with proof of confirmation email or credit card used for ticket purchase.

Tickets purchased via fortyfivedownstairs website or box office do not incur a transaction fee.

refunds and transfers
Tickets cannot be refunded or exchanged after purchase except as outlined in these terms and conditions of sale or the Live Performance Australia Ticketing Code of Practice. The original purchaser of a ticket is entitled to a refund if the relevant event is cancelled or rescheduled before the event, or is significantly relocated, or if we are unable to provide you with the event in question.

Please do not attend an in-person event if you are experiencing possible symptoms of COVID-19. Please contact [email protected] or 9662 9966 as soon as possible to organise an exchange to another performance of the same event or, if this is not possible, a refund. An exchange fee will not be charged in this case.

late arrival
Latecomers may not be admitted into the performance space and exceptions are at the discretion of the production company. Please contact fortyfivedownstairs for details specific to the performance you have purchased. Tickets cannot be exchanged or refunded due to late arrival. We recommend that you arrive at the theatre at least 15 minutes prior to the performance.

concession policy
Proof of eligibility of concession must be presented to fortyfivedownstairs box office staff upon collection of tickets. Some concession types may not be available for certain performances. Seniors cards are not a concession, however some shows offer a separate seniors price ticket. Please check options available on event pages, as they vary for each performance.

ticket availability
Our online ticket service is connected in real time to our box office ticketing system. Tickets selected may become unavailable prior to finalising your transaction. In this event you will be given the chance to re-select alternative tickets or cancel your purchase.

disabled access
Due to the old age of our building, we do not have a lift. For ground floor access to the theatre, please contact us for details.

change of artist
fortyfivedownstairs reserve the right to vary advertised programs and to add, withdraw or substitute artists as necessary.

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